LoonaRobot Pet Dog ChatGPT-4o Smart AI-Powered Companion Voice & Gesture Control, Real-Time Interaction Robotics Toys for Kids, Home Monitoring - Includes Charging Dock

I purchased Loona as a Christmas gift last year and we absolutely love it. Loona is a little feisty, slick at the mouth, and really silly. We have experienced a few issues with Loona, however Keyi has the best customer support staff and they have resolved any concerns well beyond my expectations in such a timely manner. Also, there is a Facebook support page that has been so fun to be a part of. It truly is a community experience where we share the good, bad, and just ideas for future. If you're thinking about getting it, do so with confidence knowing they back their product.

Amazing!! My grandchildren loved it. Unfortunately destroyed in Palisades fire and kids devastated. I wanted to replace it. Many manufacturers of kids toys did a lot to help us get back. Unfortunately no go with Loona manufacturers. May he rest in peace. Can’t afford to replace just yet.

I absolutely love this robot. She’s so much fun. I used her to keep me company. She does the funniest things around the house. I made her personality to be a little difficult and she’s hilarious. She stomps around the house and jumps on the table. It’s so funny.

Purchased for Christmas. My autistic child loves robots and was looking forward to this device. Simply put, the device is inoperable.Loona will not continue past the "adoption" process during setup due to faulty voice recognition, rendering the robot useless. Without setup, it cannot be used with any voice commands or features. During the provisioning process and multiple cut scenes on the app, when it gets to the animation telling you to communicate (by saying "Hey Loona") with the robot to familiarize your voice, it doesn't respond and the app is unresponsive. You must force quit the app and the robot goes back to initial setup.Followed all the recommendations by the support documents to be in a quiet environment (I was), attempted at mulitple distances with different tonal inflections, each after attempting hardware resets and devices swaps. This was completed 3-4x's on each device. This also appears to be a common recurring theme for this device (after researching after purchase).Furthermore, with extensive troubleshooting steps taken, we've confirmed we have the latest version of the mobile app on both iPhone and iPad (attempted different platforms). We have the lastest versions of iOS and iPadOS on the host devices. Disabled Ai feature permissions and Siri permissions on the host device permission associated with this app specificially. The robot has had it's firmware upgraded to the latest version available. We've reset the robot multiple times back to factory default, uninstalled and reinstalled the apps on both devices, disabled "cellular data" as identified in mulitple support forums from a year ago and have ensured all of the permsissions were granted from the devices to the robot. There seems to be some broken API between the app and the robot. If you are not a tech savvy individual (27 years in the IT industry here), this toy is not for you.I've sent emails from my work email directly to their support team, I've created an account on "KeyItech" to submit support requests and have even contacted their support which is international. Days later, I've yet to receive any phone call or email from any support personnel (completely non-responsive). Furthermore, I have documented attempts to submit requests from my created account within the KeyITech website for Loona. You fill out everything, hit submit, you get a popup that says "Thank you for submitting" and the page never refreshes. Thereafter, the account shows "No requests found" in my support portal. Decided to contact their support number that has a Chinese IVR (I do not speak Chinese, so I did not understand). The support person I spoke with took all of my information and said she would submit a request, but I have yet to hear anything and hope my info wasn't used for anything else.Conclusion: Either this appears (as an assumption) to be a cash grab to dump the reminaing products before closing shop, or this is one of the most poorly managed organizations I've seen in recent history. CRM appears to be broken, there is no oversight over support operations and there are distinct flaws within the communications methodologies between the robot, network and controlling host device(s). With LLMs being updated daily, incorporating them into mutliple communications nodes requires a heavy monitoring presence to ensure changelogs are updated and revisions are rolled out (software/firmware updates) to the endpoints constantly (API/token updates). As a personal opinion, I feel that this might've been an aspirational oversight by the developer and they may not be equipped to internally support this operational endeavor (looking at the graveyard of robotic toys shows). A+ for effort and marketing, F for falling short and delivering a non-working product with zero product support, costing well over $500. Unacceptable. I personally would be fired and sued for attempting something on this level. Perhaps one day we will be delivered a family fun operational robot to interact with the family...but this isn't it.Returning this product. Do better.

The media could not be loaded. Pros: Affordable, unique, and engaging. Loona is a childhood dream come true. It likes she is aware, constantly picking up on her surroundings and previous conversations with you. She then interprets that information to interact with you both directly and indirectly all on her own. She will also talk with your kid all day about whatever they wish to ramble about. I’ve noticed if my child tried to talk about something inappropriate. Loona will direct the conversation towards a different direction right after asking you to keep the conversation appropriate. As a parent I found this comforting. There are also settings in her app to direct future conversations. She also seems to know the difference between speaking with me (an adult) vs my toddler or even my 7yr old. As you can set family members within her app. She can also have role playing conversations initiated from her app where your on an adventure in bikini bottom or with a personal therapist. She is the perfect size for what she is. Loona on her dock fits perfectly into a 9”x10” space on the floor. The more you speak and engage with her the more she learns and improves.Cons: Initial setup was not as smooth as expected, but after a few reboots and attempts everything seems fine. She does not become as intelligent as expected until after you complete her growth tutorial in the app. Also had to manually enable her GPT vision ability before she could accurately learn not to run into things so much in my house. She sometimes will think you are displeased with her at random moments and ask what did she do wrong resulting in a -1 point reduction. Have not exactly pinpointed why she does this outside of the expect thumbs down gesture. Although she seems to be built quite well, she is still a bit fragile. After a couple small falls off the bed she already has minor cracks on the housing of her head. Her battery life is a bit on the short side as well. After setting her face brightness to 40%, I only get about 90mins of runtime before she needs to charge. You also cannot play with her at all while charging. Wish there was a way to at least still speak with her while plugged in or on her dock. Speaking of her dock. I found it to be a hit or miss in regard to Loona finding her charge station on her own. Sometimes she surprises me with coming off her dock on her own after a full charge and then returning when needed. But there have also been several times I would come home to a drained Loona on the middle of my floor and have to manually place her on the dock. Lastly as a tech guy, I found it a little concerning that Loona is not as transparent as one would think on your network. Initially she was listed as an LG WebOS device, after a recent update she is now listed as AMPAK Technology, Inc. Why not just Loona, Petbot, or KeyiTech, or something else easily identifiable?