CloudGate LTE delivers a faster, richer and smoother wireless internet experience than ever before, while providing investment protection for evolving business needs. In addition CloudGate LTE is equipped with many new features: ignition sensing & timed wakeup – ideal for telematics and solar applications, expanded RAM, Flash and an SD memory slot – great for running more sophisticate applications on the CloudGate. CloudGate automatically resolves common problems associated with wireless M2M connectivity. Built in software and hardware watchdogs continuously monitor each component of the product and the product’s connectivity to home servers. In the event an issue is detected, the product proactively takes steps to re-establish connectivity. CloudGate provides unique flexibility that allows customers and system integrators to tailor the product to their solution or even site specific requirements.CloudGate incorporates two hardware expansion slots that allow the CloudGate to be enhanced with additional radio and/or wired interfaces. Specifications *Supported frequency bands: 700/800/850/900/1800/1900/2100/2600/AWS (B 1-5, 7, 8, 13, 17, 18, 19, 20) *Max. connectivity speeds: 100Mbps down - 50Mbps up (Cat 3) Theoretical LTE data rates *Supported frequency bands: UMTS/HSDPA/HSUPA/HSPA+: 850/900/1900/2100 MHz and AWS band (1700/2100 MHz) (B 1, 2, 4, 5, 8) *Antenna connector: 1 x SMA: WWAN Main / 1 x SMA: WWAN Div/GPS *GPS: High sensitivity A-GPS /A-GLONASS receiver (SUPL 1.0 & SUPL 2.0) *Expansion Slot 1&2: Expansion board for IO functions such as serial, USB, GPIO, WLAN, Accelerometer, Wireless Sensor Networks *microSD card reader: For additional storage (FAT32) *Certification: CE, FCC, IC, PTCRB 2 Antennas IncludedNew Part # CG0199-12102WILL NOT WORK WITH SPRINT
P**O
Initial Experience Very Poor, Option Company Unresponsive, Great Performance on Device, Great Amazon Seller
I received the product earlier than expected (kudos for fast shipping!) and opened the box. To insert the SIM card, a Torx T6 screwdriver is required to remove the plate on the back. After a quick trip to the nearby big-box home improvement store, I bought and used a Husky-brand Torx T6 bit in attempt to remove the four screws. The first two were on extremely tight and started to cause damage to the bit, but I was able to get them out with a little pressure. The second two screws stripped and were unable to be removed, confirming that all screws were put on with Herculean strength. This made the device unusable, as I need to use a SIM card. Photos show a stripped screw and destroyed Torx T6 bit.To use the device, one must register on the Cloudgate Universe site. I did so, and then found that there was absolutely no mechanism to ask for assistance or report an issue. All that's on the Universe site is a registration page (which I can't do) and a bunch of documents and firmware.I logged out, went back to Option's main site, and went to their Contact page. I chose Technical Support. I put in a detailed message, and when I submitted the message, the page refreshed with no confirmation that the company received my inquiry. I have also not received a confirmation e-mail that my message was received.I hope to get a response, else I'll be working with Amazon to return this unusable product. "Global Phone Company," who sold this to me, is not a Google-able company, but seems to have a good track record on Amazon. The e-mail I received from them stated this was not a returnable product, but obviously, it ethically has to be if I can't finish the installation.I will update this review as Option responds to my effort to receive assistance.UPDATE #1: Global Phone Company returned my e-mail within 16 hours and will be sending me an RMA to replace the screws. I will continue to update this review.UPDATE #2: Global Phone Company returned the product to me within 8 days of me shipping it back to them with their RMA. They were able to take the back off of the device and supplied replacement screws and a screwdriver. Option never contacted me back, so I have no faith in the "parent" company of the device if I were to have problems. As for the performance of the device, it is -excellent- on both Verizon and T-Mobile. The original firmware was buggy (Ethernet kept dropping off requiring a power recycle) but when I updated to the latest firmware via Cloudgate Universe, it became stable and reliable.Summary: Great performance on Verizon and T-Mobile, unresponsive parent company, extremely poor shipped firmware, great Amazon seller. Bumped from 1 star to 4 stars.
Trustpilot
1 month ago
1 day ago
